Itil Lifecycle Suite Book 2011 Edition
The ITIL Service Operation volume is the fourth of five books in the Information Technology Information Library (ITIL). It focuses on the service operation lifecycle stage of IT service management. Overall, this was a good book for those people who work in IT operations. Unfortunately, because IT operations is so vast, this book tries to be everything to everybody. As such, while there are many good sections, it does fall flat in places. The first three chapters of the volume prepare the reader b The ITIL Service Operation volume is the fourth of five books in the Information Technology Information Library (ITIL). It focuses on the service operation lifecycle stage of IT service management.
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Overall, this was a good book for those people who work in IT operations. Unfortunately, because IT operations is so vast, this book tries to be everything to everybody. As such, while there are many good sections, it does fall flat in places. The first three chapters of the volume prepare the reader by covering an introduction to ITIL, an overview of IT service management, and the basic principles of service operation.
Many of these topics are those covered by the ITIL Foundation course; however, additional detail is provided in terms of the basic principles of service operation. As with the other ITIL volumes, chapter four is rather long. It covers the five processes that make up the service operation lifecycle stage. The processes include Event Management, which is the process for handling events and alerts; Incident Management, which provides guidance on ensuring that incidents are handled effectively; Request Fulfillment, which covers the differences between incidents and requests and how they can be appropriated managed; Problem Management, which ensures that readers understand the differences between incidents and problems-and how they are handled differently; and Access Management, during which the Information Security Management policies are put into action.
Itil Lifecycle Suite Pdf
Itil Lifecycle Suite Book 2011 Edition (5 Volume Set) Pdf
Description ITIL is the most widely recognized framework for IT service management in the world, used by thousands of organizations - small and large - from both public and private sectors. This suite of five core ITIL publications provides best-practice guidance across the entire IT service management lifecycle, and includes ITIL Service Strategy, ITIL Service Design, ITIL Service Transition, ITIL Service Operation and ITIL Continual Service Improvement. These publications offer a practical step-by-step approach to the management of IT services. Buy them as a full publication set for a significant cost saving against purchasing the titles individually. This publication is also available in other formats from the TSO Shop.
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