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Common Issues in Word The following topic outlines some of the common issues experienced when using Connector in Word. Selecting from a drop-down menu in the Linkage dialog is not working Note: This only occurs in Microsoft Office 2013. If a drop-down menu extends beyond the bottom of the Linkage dialog, the value of the list items outside of the dialog boundary will not be accepted when the item is clicked.

Solution:. Highlight the menu item that extends past the Linkage dialog and press Enter, or. Increase the size of the Linkage dialog so that the dialog is large enough to accommodate the length of the drop-down menus.

For more information, please see. Connector Add-in is disabled Connector works in Excel but not Word Microsoft Word's built-in security measures may be preventing Connector from functioning. Solution:.

Go to the menu Tools Macro Security. On the Trusted Sources tab, ensure to select the 'Trust all installed add-ins and templates' check box.

Opening a Word document with an embedded Excel table that contains DDE links causes Excel to become unstable If an Excel spreadsheet embedded in a Word document contains DDE Links, Excel may become unstable when opening the Word document. Workaround: Convert the DDE links within the Excel spreadsheet to UDF links, or choose to update the automatic links within the spreadsheet by doing the following:. Open the Word document that contains the embedded Excel spreadsheet. Use the Recalculate functionality in Connector. Click on the Microsoft Word Update link option to synchronize the data. Leaving the Linkage dialog open within an embedded Excel spreadsheet in Word causes Excel to become unstable After leaving the Linkage dialog open within an embedded spreadsheet in a Word document and closing a separate instance of Excel, Excel launches unexpectedly when switching back to the Word document. An Excel window will also appear that cannot be closed.

The window will only disappear when the embedded spreadsheet becomes non-active. If you try to close the window, a crash may occur. This is an Excel issue when working in an embedded spreadsheet in Word. Workaround: Ignore the window that appears when working in the embedded spreadsheet when Excel is opened in the same instance. Embedding an Excel spreadsheet in a Word document causes problems when clicking outside of the spreadsheet If a cell appears with a marquee in an embedded Excel spreadsheet, Excel will stop working when users click anywhere outside of the embedded spreadsheet. A marquee appears around a cell as a flashing, dashed outline ( ).

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Common functions like Cut, Copy, and Paste can leave cells in this state. Workaround: Before clicking outside of the embedded spreadsheet, ensure that a marquee is not present. Double-click anywhere inside of the embedded spreadsheet to remove it.

Switching between embedded Excel spreadsheets in Word 2013 limits functionality When multiple Word documents with embedded spreadsheets are opened at once, it is difficult to switch from a selection in one cell of an embedded spreadsheet to a selection in another embedded spreadsheet. The Linkage dialog may also start to blink. Solution: Edit one embedded Excel spreadsheet at a time. Click outside of the embedded Excel spreadsheet to ensure it is not active.

Pasting an Excel table containing UDF links into a Word document causes links to display as #N/A Solution:. Double-click on the table and select Formulas Calculation Options Automatic. Right-click on the Word document, outside of the embedded table, and click Connector Recalculate. Batch Conversion does not convert partially restricted editing This issue is a bug introduced in Word 2013 and does not affect any other versions. An overlapping issue is introduced if the cursor is left in the area not marked for restriction when applying the restriction. Workaround: The batch conversion produces a log for the conversion results.

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If some documents are reported as failed converting, they can be converted individually by selecting Connector Tools Convert Connectro DDE Links. Word crashes on exit Occurs when the following two conditions are met:. Working Papers 2014 was installed after Working Papers 2015.

Clicking on a newly-created document hyperlink. Installing Working Papers 2014 after installing Working Papers 2015 is not a supported scenario. Solution: Reinstall Working Papers 2015. Related Topics.

Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem. If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor. When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:.

Your Client Number. The product version number, found by clicking the Help menu and selecting About. The type of computer hardware you are using. The software version number of MS-Windows.

The exact wording of any messages that appear on your screen. A description of what happened and what you were doing when the problem occurred. A description of how you tried to solve the problem. CaseWare Support NORTH AMERICA Email: Phone: 416-867-9504 GLOBAL.

Update: I am being told that is probably what is preliminarily being called ASN1 ransomware. At this time, if you are infected/compromised/ have your files encrypted by this ransomware then it is highly likely that you will have lost them completely, unless you have an offsite backup. Early indications are that the “website” ( which is on TOR network) being used to issue the decryption key ( once you pay the ransom ) is not working.

We never advise anybody to pay any ransom whatsoever. In some cases, you might get a working decryption key, but in THIS case, it looks extremely unlikely, so you will have paid several hundred $$, ££, €€ and still lose all your files. They are using email addresses and subjects that will scare or entice a user to read the email and open the attachment. A very high proportion are being targeted at small and medium size businesses, with the hope of getting a better response than they do from consumers. Incomingdocuments.com and the other 2 domains listed as delivery email addressees are brand new domains registered today with obviously fake details and hosted by our old friends who don’t care what they register or host as long as they get paid.

What is most confusing about these are the fact that the sending IPs are all on Rackspace.com and don’t match up with the registered MX or domain IP numbers. 172.99.85.230.

104.239.246.234. 65.61.151.182.

65.61.190.78. 65.61.190.82 Other delivery email addresses include. Incoming Document. Incoming Document The email looks like: From: Incoming Document Date: Fri 21:03 Subject: You have received a new secure document Attachment: Confidential.doc Body content: You have received a new secure document. Please check attached document ( Microsoft Word Document ) for more information. The document has been encrypted and is currently protected.

In order to unlock the document content please decode the document using “Enable Editing”. THIS IS AN AUTOMATED MESSAGE – PLEASE DO NOT REPLY Confidentiality Notice: The information contained in this message may be confidential and legally privileged. It is intended only for use of the individual named. If you are not the intended recipient, you are hereby notified that the disclosure, copying, distribution, or taking of any action in regards to the contents of this fax – except its direct delivery to the intended recipient – is strictly prohibited. If you have received this fax in error, please notify the sender immediately and destroy this cover sheet along with its contents, and delete from your system, if applicable. Screenshot of word doc.

18 November 2016: Confidential.doc: and both show a download from ( ( ) ( ) and stockhorns.dll ( ) ( ) ( ) and one innocent file system.dll ( ) Previous campaigns over the last few weeks have delivered numerous different download sites and malware versions. There are frequently 5 or 6 and even up to 150 download locations on some days, sometimes delivering the exactly same malware from all locations and sometimes slightly different malware versions. Dridex /Locky does update at frequent intervals during the day, sometimes as quickly as every hour, so you might get a different version of these nasty Ransomware or Banking password stealer Trojans. All the alleged senders, companies, names of employees, phone numbers, amounts, reference numbers etc. Mentioned in the emails are all innocent and are just picked at random.

Some of these companies will exist and some won’t. Don’t try to respond by phone or email, all you will do is end up with an innocent person or company who have had their details spoofed and picked at random from a long list that the bad guys have previously found.

The bad guys choose companies, Government departments and other organisations with subjects that are designed to entice you or alarm you into blindly opening the attachment or clicking the link in the email to see what is happening. This email attachment contains what appears to be a genuine word doc or Excel XLS spreadsheet with either a macro script or an embedded OLE object that when run will infect you. Modern versions of Microsoft office, that is Office 2010, 2013, 2016 and Office 365 should be automatically set to higher security to protect you. By default is enabled and macros are disabled, UNLESS you or your company have enabled them. If mode is turned off and macros are enabled then opening this malicious word document will infect you, and simply previewing it in windows explorer or your email client might well be enough to infect you.

Definitely DO NOT follow the advice they give to enable macros or enable editing to see the content. Most of these malicious word documents either appear to be totally blank or look something like these images when opened in mode, which should be the default in Office 2010, 2013, 2016 and 365. Some versions pretend to have a digital RSA key and say you need to enable editing and Macros to see the content. Do NOT enable Macros or editing under any circumstances.

At this time, these malicious macros only infect windows computers. They do not affect a Mac, IPhone, IPad, Blackberry, Windows phone or Android phone. The malicious word or excel file can open on any device with an office program installed, and potentially the macro will run on Windows or Mac or any other device with Microsoft Office installed. BUT the downloaded malware that the macro tries to download is windows specific, so will not harm, install or infect any other computer except a windows computer.

You will not be infected if you do not have macros enabled in Excel or Word. These Macros do not run in “” Open Office, Libre Office, Word Perfect or any other office program that can read Word or Excel files. Please read our for simple, sensible advice on how to avoid being infected by this sort of socially engineered malware. Also please read our and how to avoid being infected by them Be very careful with email attachments. All of these emails use tricks to persuade you to open the attachments that come with the email. It might be a simple message saying “look at this picture of me I took last night” that appears to come from a friend. It might be a scare ware message that will make you open the attachment to see what you are accused of doing. Frequently it is more targeted at somebody ( small companies etc.) who regularly receive PDF attachments or Word.doc attachments or any other common file that you use every day, for example an invoice addressed to sales@victimcompany.com. The basic rule is NEVER open any attachment to an email, unless you are expecting it.

Now that is very easy to say but quite hard to put into practice, because we all get emails with files attached to them. Our friends and family love to send us pictures of them doing silly things, or even cute pictures of the children or pets. Many of us routinely get Word, Excel or PowerPoint attachments in the course of work or from companies that we already have a relationship with. Never just blindly click on the file in your email program. Always save the file to your downloads folder, so you can check it first. A lot of malicious files that are attached to emails will have a faked extension. That is the 3 letters at the end of the file name.

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Unfortunately windows by default hides the file extensions so you need to. Then when you unzip the zip file that is supposed to contain the pictures of “Sally’s dog catching a ball”, an invoice or receipt from some company for a product or service or receive a Word doc or Excel file report that work has supposedly sent you to finish working on at the weekend, you can easily see if it is a picture or document & not a malicious program.

If you see JS or.EXE or.COM or.PIF or.SCR or.HTA.vbs,.wsf,.jse.jar at the end of the file name DO NOT click on it or try to open it, it will infect you. With these malformed infected word, excel and other office documents that normally contain a vba macro virus, the vital thing is do not open any office document direct from your email client or the web. Always save the document to a safe location on your computer, normally your downloads folder or your documents folder and scan it with your antivirus. Many Antiviruses do not natively detect vba macro-viruses in real time protection and you need to enable document or office protection in the settings.

Do not rely on your Anti-Virus to immediately detect the malware or malicious content. DO NOT enable editing mode or enable macros All modern versions of word and other office programs, that is 2010, 2013, 2016 and 365, should open all Microsoft office documents that is word docs, excel files and PowerPoint etc that are downloaded from the web or received in an email automatically in “” that stops any embedded malware or macros from being displayed and running. Make sure protected view is set in all office programs to protect you and your company from these sorts of attacks and do not over ride it to edit the document until you are 100% sure that it is a safe document. If the protected mode bar appears when opening the document DO NOT enable editing mode or enable macros the document will look blank or have a warning message, but will be safe. Be aware that there are a lot of dodgy word docs spreading that WILL infect you with no action from you if you are still using an out dated or vulnerable version of word.

This is a good reason to update your office programs to a recent version and stop using office 2003 and 2007. Many of us have continued to use older versions of word and other office programs, because they are convenient, have the functions and settings we are used to and have never seen a need to update to the latest super-duper version. The risks in using older version are now seriously starting to outweigh the convenience, benefits and cost of keeping an old version going. I strongly urge you to to the latest version and stop putting yourself at risk, using old out of date software. This blog will help keep you up to date with windows updates, security warnings, Phishing, Currently spreading malware and Email spoofs, my general thoughts about the online world today and how to keep yourself safe online and not become a victim The majority of posts are about malware and phishing scams received via Emails.

Many recipients and victims don't really care what malware is attached to an email. They tend to look at the email subject, email sender as displayed and the body of the email to decide if it is safe or not.

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All they want to know quickly: If the email is safe or dangerous We try to post as many examples of currently spreading emails as quickly as we can to alert everybody to the latest fast spreading method of scamming or infecting you. Are you frustrated with your computer?. Do you want to do this when the computer won't work properly? Don't get all worked up, Don't panic, Don't get upset. Do you have any problems with malware, viruses or trojans?. Is your computer plagued with pop ups?. Do you get diverted to wrong sites when searching?

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For help with these and any malware related or other computer problems visit the computer help and malware cleaning forum: If you have been infected by any malware try the Subscribe to Blog via Email.

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